Author Archive | Susan Wilson Solovic

Overseas Expansion Creates Growth Opportunities for Small Businesses

Growth focused small businesses often face the daunting challenge of expansion.  What’s even more difficult to navigate for the small business owner is expansion overseas.  If just the thought of building up your business on foreign soil gives you Montezuma’s Revenge, put down the Pepto-Bismol and relax.  It’s much easier to accomplish than you think, […]

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A Complaining Customer May be Your Best Customer

“Your most unhappy customers are your greatest source of learning,” according to Microsoft founder Bill Gates. No matter the size of your business, customers who complain are giving you a chance to keep their business.  Most unhappy customers don’t take the time to complain, they just quit doing business with you.  But guess what:  They […]

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Are You There When Your Customers Want You?

It seems to me to be plain old common sense — in order to sell your products to your customers you have to be open for business when they are available to buy.  So why then are so many businesses closed when they should be open? There’s the cutest clothing boutique in my neighborhood.  I […]

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Nearly Half of Commuters Admit to Texting While Driving: AT&T Calls on Employers to Help End What Has Become a Dangerous “Habit” for Many

Nearly half of commuters self-reported texting while driving in a recent poll, and 43% of those who did called it a “habit.”   Commuters are texting and driving even more than teens – 49%, compared to 43%.  And the problem has gotten worse.  Six in 10 commuters say they never texted while driving three years ago. […]

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