Author Archive | Barry Moltz

Make Customer Service Soar

A lot of people talk about offering great customer service, and this year, the Canadian airline WestJet is probably one of the best examples of that. They set up screens at a couple of Canadian airports, and passengers told Santa what they wanted for Christmas. Then when their planes took off, the employees got all […]

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5 Tips for Running a Small Business Effectively

Guest post by Paul Bolton You spend a lot of time managing the financial end of your business, and even more time marketing it. If you’ve experienced success, raising additional funds and expanding may both be high on your list, as well. However, what about running daily operations? In the midst of all of these […]

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Silver Lining to Black Friday and Small Business Saturday Deals

Guest post by B. Michelle Pippin The enthusiastic revolt of independent business owners against big box retailers’ Black Friday discounts began in 2010 with the creation of Small Business Saturday. Their rallying cry was for shoppers to support small, local businesses with their holiday budget during one of the biggest shopping weekends of the year. And — […]

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My 10 Year Blog Anniversary

10 years ago today, I started this blog. I never thought that it would be active a decade later and 2,000 posts later. 10 years in Internet time is forever. 10 years ago, I came out with my first book, You Need to Be a Little Crazy. 10 years ago, my sons were in grade […]

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Stop Procrastinating Tomorrow

Running a business requires discipline and hard work, and sometimes it’s tempting to procrastinate, even when each day seems really busy. Procrastination has become easier with social media, email, on-demand entertainment, and TV interrupting our every action. Even sitting around doing nothing is tempting when there are overwhelming tasks ahead. Luckily, there are many ways […]

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A Loss Can Be a Gain

Ashley Merryman wrote a great op-ed in the New York Times explaining why “Losing Is Good for You,” and she gave an interesting label for the excessive trophies in school sports, calling the system “The Trophy-Industrial Complex.” She says if kids get trophies just for participation and are rewarded for simply showing up rather than for […]

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Will Cubicles Make Employees More Honest?

There’s been a trend in offices to get rid of cubicles and instead have an open-floor plan so that employees can easily communicate with each other and not be separated. Some companies do it just to save money. While there are various reasons for not having cubicles, here’s a reason for not getting rid of […]

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