Archive | July, 2012

Entrepreneurs Can Change the World

http://www.susansolovic.com/2012/07/entrepreneurs-can-change-the-world/ Entrepreneurs frequently start businesses because they see unique solutions to everyday problems. That’s true for one musician turned inventor. “My iPhone crashed. I lost all my photos and calendar. I was frustrated by having to manually input all my contacts. I decided there has to be a better way,” explains Amos Winbush III. And that’s what sparked the […]

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Many Confuse Sense Of Urgency With Sense Of Emergency

In business and startups, a “sense of urgency” is a good thing. Yet many entrepreneurs confuse this with a “sense of emergency,” which insidiously saps the life from their business. Urgency comes from a greater purpose focused outward, to make good things happen, while handling emergencies is a reactionary inward approach to saving ourselves from […]

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Six Reasons Why People Are Amazing – and Three Reasons They Aren’t: Guest Blogger, Shep Hyken

http://www.susansolovic.com/2012/07/six-reasons-why-people-are-amazing-and-three-reasons-they-arent-guest-blogger-shep-hyken/ Some people think you can’t teach customer service.  That may be true, but only if the person you’re trying to teach doesn’t have the right attitude or mindset to begin with.  There is no doubt that some people “get” customer service, while some people don’t. You’ve heard the old adage that you hire the […]

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5 Opportunity Areas To Motivate Any Entrepreneur

Potential startup founders are always looking for ideas to implement, when they should be looking for problems to solve. Customers pay for solutions, but there is no market for ideas. I’m often approached by people with a “million dollar idea,” but I haven’t seen anyone pay that for one yet. Equally often, I see startups […]

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How to Respond to Bogus Online Customer Reviews : Guest Blog – Cliff Ennico

http://www.susansolovic.com/2012/07/how-to-respond-to-bogus-online-customer-reviews-guest-blog-cliff-ennico/ “I run a service business in a small town where everybody knows everyone else.  Recently someone posted a review of my business online, anonymously, saying I provided lousy service and that he would never deal with me again.  I was shocked as I wasn’t aware I had any unhappy customers. I had my computer […]

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Tips for Entrepreneurs Seeking the Next Big Thing

Every entrepreneur wishes that he could predict whether his idea could be the “next big thing,” before he spent his life savings and years of energy on it. Investors, on the other hand, typically don’t even look very hard at the product or service, but prefer to evaluate first the entrepreneur, and secondly the business […]

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